Approving reward requests

Requests wait under Manage → Rewards → Approvals. The number next to Rewards in the sidebar shows how many. The coins are already set aside for each one.

• Click ✓ to approve, or ✕ to decline.
• Tick several to approve or decline them together.
• Declining needs a reason of at least 3 characters. The person sees it, and their coins and the stock come back.

Approving a company store reward sends the person your approval message. Approving a gift card places the order with Tremendous.

Pulsido reminds reward admins about waiting requests on Monday and Tuesday mornings.

Auto-approve#

Under Manage → Rewards → Settings → Approvals, choose:

• Approve every request: an admin says yes or no (default).
• Auto-approve small ones: requests at or under a price you choose (100 coins by default) skip the inbox.
• Auto-approve all: no inbox.

After approval#

Go to Manage → Rewards → Redemptions to see every request in every status, and Export CSV for finance. Open one to:

• Mark delivered, for company store rewards you've handed over.
• Refund, which returns the coins. You'll be asked why, and the person sees your reason.
• Retry order or Resend email, for gift cards. See Funding and failed orders.