How confidentiality works
What managers, admins, and executives can and can't see from pulses, surveys, and feedback.
Who can use this: Everyone.
Pulsido promises one thing everywhere you answer a question or send feedback: your identity is never revealed to anyone at your company. That includes your manager, admins, and executives.
We say confidential rather than anonymous. Pulsido's servers can link a confidential message back to you, which is how replies reach you. That link is never shown to anyone, in any screen or report.
The rules#
- Scores need 3 or more people. Pulse scores, survey results, and eNPS only show when at least 3 different people are behind them. Otherwise you'll see "Not enough answers yet to protect confidentiality."
- Nobody sees who answered. Participation shows as a percentage and a count, never names.
- Comments and feedback are confidential unless you switch on Show my name. Managers see only the week it was written, never the exact time.
- Small teams are protected. Confidential feedback from a team of fewer than 5 people (counting its sub-teams) isn't shown to that team's managers. It goes to owners and executives, without the team name.
- If the whole company has fewer than 5 people, confidential feedback is turned off, and the form tells you your name will show.
- Admins don't see results. Admins set Pulsido up but don't see pulse results, survey answers, or feedback, unless they're also an owner or executive.
Who sees what#
| Results | Feedback | |
|---|---|---|
| Owners and executives | The whole company and every team | All of it, including feedback to leadership and from small teams (without the team name) |
| Team managers | Their teams and every team under them | Sent to their teams and teams under them, except confidential feedback from small teams |
| Admins | Response rates on surveys, not answers | None |
| Members | None | Only their own |
Named surveys#
When an admin creates a survey, they choose Confidential or Named. A named survey shows each person's answers to whoever reads the results, and the survey tells you so before you answer with This survey shows your name.
Still stuck?
Email us and a person will reply, usually within one working day. hello@pulsido.com