Funding and failed orders
Keep your Tremendous balance topped up, and what happens when an order doesn't go through.
Who can use this: Owners and admins, or anyone with the Rewards permission.
Your balance#
Manage → Rewards → Catalog → Funding shows your Tremendous balance and when Pulsido last checked it. Every gift card is paid from it.
- Top up in Tremendous opens your Tremendous dashboard. Pulsido can't add funds for you.
- Alert me below: when the balance drops under this amount, everyone with the Rewards permission gets one alert a day. 100 units by default.
- Charges lists each order Pulsido placed, with the Tremendous order number, so you can reconcile against Tremendous.
When an order fails#
| What happened | What Pulsido does |
|---|---|
| Not enough funds | The request stays approved with a note, and reward admins are alerted. Top up, then click Retry order, or wait for the daily check. |
| The API key stopped working | Same as above, with a message to reconnect. |
| Tremendous rejected the order | The request is refunded automatically and the person is told. |
| Tremendous cancelled or failed it | Refunded automatically. |
| Tremendous was briefly unavailable | Pulsido retries on its own. |
Once a day, Pulsido checks orders still in progress, retries approved ones that didn't go through, and refreshes the balance.
Retry or resend#
In Manage → Rewards → Redemptions, open a gift card request:
- Retry order: for approved requests that haven't been delivered. Pulsido never pays twice for the same request.
- Resend email: for delivered ones. Tremendous only resends rewards whose delivery failed.
Still stuck?
Email us and a person will reply, usually within one working day. hello@pulsido.com