How the Engagement Score and eNPS are calculated
The ten metrics, how answers become scores, and what the bands mean.
Who can use this: Owners, executives, and team managers.
The ten metrics#
Pulse questions cover ten areas, each split into sub-metrics:
| Metric | Sub-metrics |
|---|---|
| Relationship with manager | Communication, Trust, Support |
| Relationship with peers | Collaboration, Trust, Communication |
| Feedback | Quality, Frequency, Suggestions |
| Recognition | Frequency, Quality |
| Personal growth | Autonomy, Mastery, Purpose |
| Ambassadorship | Pride, Promotion |
| Satisfaction | Fairness, Role, Workplace |
| Wellness | Stress, Balance |
| Alignment | Mission and values, Ethics |
| Happiness | At work |
From answers to scores#
- Each answer scores 0, 2.5, 5, 7.5, or 10, from Strongly disagree to Strongly agree. Some questions are worded negatively, like "I often feel overwhelmed", so agreeing scores low.
- Pulsido looks at the last 90 days and keeps only each person's latest answer to each question.
- A sub-metric's score is the average of those answers. A metric's score is the average of its sub-metrics.
- The Engagement Score is the average of the ten metric scores.
Bands#
| Score | Band |
|---|---|
| 9 to 10 | Amazing |
| 8 to 8.9 | Great |
| 7 to 7.9 | Very good |
| 6 to 6.9 | Good |
| 5 to 5.9 | Low |
| 3 to 4.9 | Very low |
| Below 3 | Critical |
eNPS#
eNPS asks "How likely are you to recommend [your company] as a place to work?" from 0 to 10, using each person's latest answer in the last 90 days.
- Promoters answer 9 or 10.
- Passives answer 7 or 8.
- Detractors answer 0 to 6.
eNPS = % promoters − % detractors, so it runs from −100 to 100.
Every score needs answers from at least 3 people. See How confidentiality works.
Still stuck?
Email us and a person will reply, usually within one working day. hello@pulsido.com